This relates less to reputation management than to a whole spectrum of many different factors.
This is more true if you have a larger businesses. They must feel like they matter to you. You may want to try automated systems to follow up. You can also ask for feedback on recent transactions.
Do what you can to make an unhappy customers and this will keep your reputation solid. Turning a customer's negative experience into a good one is going to show customers that you care about them. This is even better if you are able to do it online.
Make sure that your unhappy customers are satisfied. Turning a bad experience into a positive one will show customers that you care about them. If it can be done online, this is even more beneficial.
Keep an eye on your company's online business reputation. You never can tell when your company may receive a negative result on search engines from a dissatisfied client or a person who simply doesn't like you or your business. Monitoring bad search results can prevent negative things from getting to the situation and thus able to put out little fires as they pop up. Once or twice a couple of times each month try to do this.
Keep an eye on your online profiles. You don't know when your company may receive a negative result on search engines from a dissatisfied client or a person who simply doesn't like you or your business. Monitoring bad search results yourself will help keep you on top of the situation and thus able to put out little fires as they pop up.Try doing this at least twice a month.
Many people don't take this too seriously, and there can be serious consequences. A lot of people aren't going to do business with you if others know that you don't treat employees well.
Many people falter with this, which can lead to serious consequences. It can cause consumers to not want to do business with you if it gets around that you are not a great employer.
You may become angered when you read a negative comment about your company. The best approach to take in this situation would be to calmly and professionally disprove what they said. Readers can make their own judgements now that they have read both sides.
If you find untrue information about your company on a website, you can ask the owner of the site to remove it. You can work it out if you can show actual proof that it's libelous.
You can find online sites that certain competitors are using fake reviews to beef up their reputation. This can be illegal in some areas.
Without knowledge of reputation management, it is hard to become successful. If you don't know how to do such work, your business can fail. Therefore, it is important to refer back to the above advice often and steer clear of trouble.